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Home » TOD Jewels Ltd Privacy Policy

TOD Jewels Ltd Privacy Policy

Last Updated: 17 October 2025

TOD Jewels Ltd, trading as TOD, T.O’D, T.O’D Jewels, and TOD Antiques, respects your privacy. This policy complies with UK GDPR and Data Protection Act 2018. Refer to https://www.todjewels.com/terms-conditions for Terms of Sale and registered office.

Identity: TOD Jewels Ltd, Registered office: Suite 123, 100 Hatton Garden, London, EC1N 8NX, or as updated on our website.

1. What Data Do We Collect and How?

We collect:

  • Computer data (e.g., general location, browser, operating system).
  • Website usage (e.g., pages viewed, visit length, referral source).
  • Name, email, phone via forms (e.g., newsletter, enquiries, ‘We Buy Fine Jewellery’).
  • Usage frequency/patterns.
  • For purchases: name, phone, email, delivery address, payment details.
  • For office visits (by appointment): phone/email, ID for order collection.
  • Other data you share voluntarily.

Our website (www.todjewels.com) is not for children under 13. Contact us at enquiries@todjewels.com to report and delete any child data collected.

2. How Do We Use Your Data?

We process data based on:

  • Contract necessity: orders/deliveries.
  • Consent: newsletters (withdrawable anytime).
  • Legitimate interests: website analytics (via Google Analytics), fraud prevention, security, and B2B customer relationship management (e.g., communications with retailers/dealers). We balance these interests against your rights, ensuring minimal privacy impact. You may object to this processing at enquiries@todjewels.com.
  • Legal obligation: tax, customs, anti-money-laundering compliance.

Uses include:

  • Processing orders/deliveries.
  • Responding to enquiries/appointments.
  • Sending newsletters (if subscribed).
  • Enabling website services.
  • Preventing fraud, ensuring security.
  • Understanding customer preferences.
  • Managing returns/complaints.
  • Publishing reviews/pictures (with consent).

Retention: Order/payment data kept 7 years (tax) and up to 20 years for customs/provenance compliance (only for relevant records). Enquiry data kept 2 years unless further engagement occurs.

3. Information We May Share

We share data with:

  • Employees for order processing.
  • Insurers for transit coverage.
  • Shipping providers for delivery.
  • Authorities for legal compliance, proceedings, or fraud prevention.

For international shipping, data is transferred under UK GDPR using UK IDTA or Standard Contractual Clauses.

4. Marketing

We do not share data with third parties for marketing. Opt out of newsletters or instruct us to stop marketing at enquiries@todjewels.com or via email links.

4.1 Engaging Private Clients

We may contact private clients with articles or offers we believe may interest you, or to discuss our services for special occasions (e.g., anniversaries, events). This is based on your consent (via newsletter sign-up or enquiry) or our legitimate interests (for existing clients, balanced against your rights). You may opt out at any time via enquiries@todjewels.com or email links.

5. Security of Your Personal Data

We use physical/electronic security (password/firewall-protected servers, encryption for transactions).

Internet transmission is not fully secure; we cannot guarantee data sent online.

Keep your website password confidential (used only for login).

We notify the ICO and affected individuals within 72 hours of a data breach posing a risk to rights and freedoms.

6. Your Data Protection Rights

You have the right to:

  • Access your data.
  • Rectify inaccurate/incomplete data.
  • Request erasure (under conditions).
  • Restrict processing (under conditions).
  • Data portability (under conditions).

Contact: enquiries@todjewels.com, UK: 0207 242 8001, International: +44 207 242 8001, Suite 123, 100 Hatton Garden, London, EC1N 8NX. We respond within one month. ID (e.g., passport, driving license, utility bill) may be required. Lodge complaints with the ICO at www.ico.org.uk or 0303 123 1113.

7. What Are Cookies?

Cookies are small data files stored on your device, collecting usage information (e.g., visitor activity).

8. How Do We Use Cookies?

We use:

  • Functional Cookies: enhance experience (e.g., remembering preferences).
  • Essential Cookies: enable services (e.g., account, basket access).
  • Analytics/Security Cookies: Google Analytics for usage insights, fraud prevention.
  • Social Media Cookies: sharing on Facebook, Instagram, LinkedIn.

Non-essential cookies (e.g., Google Analytics, Facebook, Instagram, LinkedIn) require consent via our cookie banner. See banner for details/opt-out.

9. How to Manage Cookies

Refuse cookies via browser settings (may limit functionality). Delete cookies via browser settings.

10. How to Contact Us

For questions, data concerns, or complaints:

  • Email: enquiries@todjewels.com
  • Phone: UK: 0207 242 8001, International: +44 207 242 8001
  • Post: Suite 123, 100 Hatton Garden, London, EC1N 8NX

We have no Data Protection Officer; queries are handled via above contacts.

Compliance Note

We comply with the Modern Slavery Act 2015 and UK AML regulations. See our website for details.